Value Delivered
A selection of value-led examples showing how SMEs can improve efficiency, strengthen security and deliver practical technology change.
Reducing customer support pressure with AI-assisted workflows A UK e-commerce retailer with a growing order volume needed faster customer responses without hiring a larger support team. We mapped repeat enquiries, designed guard-railed AI assistance and integrated it with their existing shop and CRM — cutting manual ticket handling by 40%.
E-commerceAI & Automation · 10 weeks
Read full case study%
Reduction in manual support tickets
min
First response time
Down from 24 hours
Strengthening security controls for a professional services firm A 35-person accountancy and advisory firm needed stronger protection for client data after a phishing attempt exposed gaps in access controls. We ran a structured security review, closed critical risks and put a practical incident response plan in place.
Professional servicesCybersecurity & Resilience · 15 weeks
Read full case study%
Security posture score
Up from 65%
incidents
Repeatable access risks
Down from 12 incidents
Improved platform reliability and delivery control A B2B SaaS startup outgrew its original monolith as customer numbers climbed. We defined a cloud-native architecture roadmap, introduced CI/CD discipline and helped the team cut deployment cycles from two weeks to two days while improving platform reliability.
SaaSDigital Strategy & Development · 22 weeks
Read full case studyImproved platform reliability and delivery control
Platform reliability
%
Reduction in infrastructure cost vs baseline
Predictive maintenance for a UK precision manufacturer A precision engineering firm with 120 staff was losing production time to unplanned machine stoppages. We deployed shop-floor sensors, built predictive maintenance models and integrated alerts with their existing maintenance schedule — cutting downtime by 62%.
ManufacturingAI & Automation · 18 weeks
Read full case studyhrs/week
Downtime
Down from 15 hrs/week
%
Reduction in maintenance costs
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